I’ thinking one of the potentially worse situations today is your heat suddenly going out in the winter or your air conditioning goes out during a heat wave and you’re suddenly at the mercy of a HVAC person, eager to sell you something you may or may not need.
Well, you won’t see any of that with True Heating and Air. My A/C suddenly went out on a high 80’s day during a heat wave. Suddenly I’m faced with the dilemma, “Who do I call to fix it?” Well, there are several big companies with a hundred or more people that can probably get you in. But my past experience with them has been, let’s say, less than pleasant.
The solution I chose was to check with area neighbors. As True was very highly recommended, I called them.
As expected, the upcoming schedule was busy, but I was told someone could come out the next day.
Shortly after, I got a call saying that someone had rescheduled and an opening had become available and someone would be there within 30 minutes, if that was acceptable. I’m certain that it took all my will to not blurt out “Hell Yes!”
Owner Thaine Odom arrived and quickly determined the problem, which fortunately for me, wasn’t really serious. He replaced a defective part and cleaned the coils, a task I usually do but neglected to this past Spring. He also gave me hints on preventative maintenance I should do.
The heavy sales pitch and enormous bill I was expecting didn’t happen. While my furnace was replaced in 2012, the A/C System is older, but using the tips I received, should last awhile.
I had already had plans for HVAC work in the future, one problem is solved. I will have True Heating and Air do the work. He’s professional, reasonably priced, and an excellent all-around people person.
I recommend True Heating and Air very highly. I figured after researching local companies that the number of satisfied customers couldn’t be wrong and I was right. To say I’m extremely satisfied with this company is an understatement. I’d give more stars if I could.